Last updated: October 5, 2026
This Privacy Policy explains how SongGlow collects, uses, and protects information when you visit songglow.com, submit an inquiry, upload files, or choose to use live chat.
Information we collect
Depending on how you use the website, we may collect:
- Contact and business information, such as your name, company, email address, phone number, and WhatsApp number.
- Inquiry information, including messages, part numbers, quantities, target dates, and other sourcing requirements.
- Files you choose to upload, such as BOM lists, drawings, and specification sheets.
- Basic website usage and attribution information, such as the page you first visited, referring website, campaign parameters, page interactions, browser, device, and approximate location.
- Information you provide if you choose to open and use the live chat feature.
How we use information
We use this information to:
- Review and respond to sourcing and quotation inquiries.
- Research requested components and coordinate customer-approved sourcing activity.
- Communicate about your inquiry, requested documentation, or related service questions.
- Operate, secure, troubleshoot, and improve the website and its inquiry process.
- Understand which pages and referral sources lead to genuine sourcing inquiries.
Service providers
We use service providers to operate the website and inquiry workflow. These currently include Vercel for website hosting and analytics, Supabase for inquiry data and file storage, Resend for email notifications, and Tawk.to when a visitor chooses to open live chat. These providers may process information on our behalf under their own security and privacy terms.
Sharing and sale of information
SongGlow does not sell personal information. We may share information with service providers that support the website and inquiry process, with relevant sourcing parties when needed to research a customer request, or when disclosure is required by law. We limit shared information to what is reasonably necessary for the applicable purpose.
Storage, retention, and security
Inquiry information may be stored in systems operated by our service providers and may be processed in countries other than your own. We keep information for as long as reasonably necessary to respond to inquiries, maintain business records, resolve issues, and meet legal obligations. We use reasonable safeguards, but no online transmission or storage system can be guaranteed to be completely secure.
Your choices
You may ask us to access, correct, or delete personal information associated with an inquiry, subject to applicable legal and record-keeping requirements. Please do not upload confidential or sensitive information that is not necessary for us to review your sourcing request.
Children
This website is intended for businesses and professional users. It is not directed to children, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this policy when our website, providers, or data practices change. The date above shows when it was last revised.
Contact us
For privacy questions or requests, email rachel@songglow.com.